CANCELLATION AND REFUND
Cancellation with Elephant Fast Cruise: Elephant Fast Cruise reserves the right to vary the schedule without liability from passengers for any reason. Elephant Fast Cruise can also cancel, delay or alter travel due to bad weather or for other reasons related to the safety of passengers and crew. In case the trip is canceled by the Elephant Fast Cruise because of a major issue with the ship, the Elephant Fast Cruise will refund the money already paid by the direct passenger, or the funds already paid by the agent for the Elephant Fast Cruise on behalf of the passenger. Passengers are responsible for collecting funds paid to agents that have not been paid to the company.
LATE OR DO NOT COME WITHOUT NOTICE ….cancellation by passenger
Passengers will be charged full for late arrivals or no events on day trips. In the event that the booking is canceled by the passenger, Elephant Fast Cruise reserves the right to charge the cancellation fee as follows: Cancellation of more than 2 weeks of travel: full refund ticket. Cancellation between 48 hours – 2 weeks: 50% refund of the ticket. Cancellation less than 48 hours: NO REFUND
Elephant Fast Cruise may not provide refunds to passengers if the trip is canceled due to unfavorable weather conditions or by direction from the relevant Government of Indonesia or Master Port. Passengers will be given every opportunity to reschedule with the Elephant Fast Cruise at a later date, and all tickets issued are valid for 12 months. If passengers can not reschedule, then Elephant Fast Cruise is entitled to offer refunds. No refund will be awarded for Open Ticket due to limited seat availability.
Bank processing fees will apply for all payments made via credit card (3%).
Please note that fast boat transfers with Elephant Fast Cruise are NOT suitable for the following guests:
1. Pregnant woman
2. Guests suffering from heart conditions
3. Guests with serious back complaints or
4.People who suffer from serious physical disorders
If any guest still decides to travel with Elephant Fast Cruise, they will be required to complete the disclaimer before departure releases the Elephant Fast Cruise and its staff & agents from any legal action.